Moving broadband

[GSPmad]

Sorry, am sure I posted before but ca't remember where, and have something else I want to ask. It appears my B\B provider is going to charge me £60  to transfer my B\B. Can they do this? I am very not amused.  I thought these things were free to move - or just an admin charge. 

[*Nat*]

I think it depends whether you are still under contract with them - it probably says it in the small print somewhere 

[GSPmad]

Sorry - I meant keeping the same Broadband but transferring it from one house to another, not cancelling it. 

[*Nat*]

Oh, well in that case I have no idea  Sorry  Sounds alot of money to do that though 

[GSPmad]

Sounds alot of money to do that though 

That's what I thought. 

[*Nat*]

Are you still under contract with them  If not threaten to change BB proivider unless they transfer you to new address for free  Worth a go 

[GSPmad]

Still under contract.  Is there some sort of industry regulator I can ask? Is it OFCOM same as the phone?

[*Nat*]

Worth trying them, I'm sure they'd put you in the right direction if they don't deal with it 

[Val]

I never paid anything why are you asking  :confused:all I did was on line give them a change of address which they rarely even use as it's internet so we use the internet infact apart from the odd promo they have no need to even know where I live thinking about it (as I sometimes do)  all they are interested in is a card update so their money keeps coming
Val

[GSPmad]

I never paid anything why are you asking  :confused:all I did was on line give them a change of address which they rarely even use as it's internet so we use the internet infact apart from the odd promo they have no need to even know where I live thinking about it (as I sometimes do)  all they are interested in is a card update so their money keeps coming
Val

Cos I went to do the change address on their site so they can move the B\B to here and I can cancel this one - and the form I was about to fill in said there was a £60 charge. 

[Val]

Who are you with ?

I never paid anything why are you asking  :confused:all I did was on line give them a change of address which they rarely even use as it's internet so we use the internet infact apart from the odd promo they have no need to even know where I live thinking about it (as I sometimes do)  all they are interested in is a card update so their money keeps coming
Val

Cos I went to do the change address on their site so they can move the B\B to here and I can cancel this one - and the form I was about to fill in said there was a £60 charge. 

[GSPmad]

Plusnet.

[Val]

I have never heard of them still can't work out where the money comes in it can't be admin as you type your change of address what a con have you asked how long is left on your contract ?

Plusnet.

[GSPmad]

My contract will be a year from last April when I took it out I think. I just wanted to get it sorted quick and easy and it be one less thing to worry about - but nowt wants to work that way - so I think I will have to phone and speak to them 1st, then if no joy with them head for OFCOM... I could live with it if it was £10 or something... but £60 is steep. 

[rooooooooby]

my advice - e-mail bbc radio sheffield or nottingham most local stations do a "consumer help" section of the show and they are always dealing with broadband hell like this.  they will do all the crap for you - for free and all you have to do is e-mail them and you might have to do a tiny bit of speaking on radio (worth it to save £60 + all the hasstle - or you can actually get ANYONE you  know to call for you).

claire x